Christmas eCard FAQs

Want to know more about our business Christmas eCard range? Ready to learn about our bespoke eCard offering? We’ve got you covered with our eCard FAQs.

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eCards allow for a quicker and cost-effective option of connecting with those you care most about. Buying and creating an eCard is done in one simple online process that takes no time at all.

Christmas eCards can be designed well in advance of being sent, and you will also have the option to edit your eCard right up until the date of sending.

Another great reason to switch to using eCards is that it won’t take up staff hours (unlike traditional paper cards) in relation to signing and sending your eCard out. Plus, it’s much more environmentally friendly.

If you have any questions on eCards and/or would like to know more, please don’t hesitate to contact our friendly team at eCard Shack here.

An eCard is similar to a standard greeting card. The main difference is that it’s created and sent online instead of paper.

When you opt for an eCard, you have much more control and say over everything involved with your card. You can personalise their appearance, messaging, and add your own imagery. You don’t have that choice with paper cards.

eCards are also cost-effective and they save a huge amount of time. If you send out paper cards, then you will be aware of the cost and the time needed to sign them. eCards can be sent whenever you want the recipient to receive them – all together and instantly.

If you have any queries on eCards or you would like to talk to someone about our eCards, please don’t hesitate to contact our friendly team at eCard Shack here.

Our premium eCards put you and your team at the heart of your message, along with the ability to choose from different animation features and other customisation options.

In some cases, our premium eCard collection can be customised even further if you would like, but this will depend on the change.

Depending on what you choose, some of our eCards contain opportunities for user-supplied content. This could include anything from photos of your team, custom messaging, and/or your own company logos.

To view our collection of premium eCards, please visit our dedicated page here. If you require more information about premium ecards, please contact us here.

Choosing our Premium eCard option comes with a wide range of benefits. These include:

  • Dedicated designers that’ll spend time making your eCard perfect.
  • Further customisation options depending on which option you choose.
  • Completion in just a matter of days.
  • Being able to include your own holiday messaging.
  • User-supplied content opportunities depending on which option you choose.
  • Being able to include your own company logo.
  • Inclusion of photos and videos (dependent on the eCard option you choose) so that you’re able to thank both clients and contacts from your entire team.
  • Inclusion of names or faces or the celebration of company events throughout the year through pictures.
  • Send to an unlimited number of recipients
  • Host the finished ecard video on your own website or upload to social media websites

To find out more about what our premium eCard collection includes, please don’t hesitate to reach out to a member of our team here.

This will entirely depend on the option you choose. There can be a range of prices for eCards, and we’re the same at eCard Shack.

Our prices vary based on the type of eCard you want to purchase and the number of recipients you want to send your eCards to, along with any additional touches you want to make.

Our create your own eCards are sent in easy to understand amounts suitable for small or large business needs. An optional extra of signatures is also available.

It is a one time payment and you may purchase more if you feel the need to do so.

View our Price Page for more information on all our service costs.

Our Premium eCards have two price points to reflect the complexity of the design process, we have many in our range to dazzle and impress.

The Bespoke option is truly unique and as such will have to be discussed. Please get in touch with us and we would be happy to go through your options and ideas and give you a quote.

If you are looking to purchase multiple ecards please contact our team.

Contact us here.

Each of our eCard products has price structures to suit your needs. From our completely Bespoke eCard Videos, our range of Premium eCards and the cheapest option, Create Your Own eCard – we have the right design, at the right price for you

Making adjustments, such as adding extra signatures, can carry a small fee that is added to your final bill once you’re happy with the product. You can learn more about adding extras to your eCards by contacting us at: support@ecardshack.com

Once you’ve finished creating, customising and paying for your ecard, you are ready to send it out to your recipients.

Once you’ve created your ecard and saved it in your eCard Shack account, you can test send your ecard to colleagues or yourself. In addition to getting feedback, this allows you to familiarise yourself with the sending process.

You can then send your ecards from your own email program, marketing platform or Messenger application.

To find out more, head to our ‘How to send eCards’ page.

You can pay for your eCards by accessing ‘Your Account’ > ‘Your eCards’, and then simply click ‘Purchase Your eCard’ on the card you wish to place an order for.

Then, you’ll be guided through the payment process. Payment is made via a secure payment gateway and we accept all major credit cards.

Creating an eCard is not as difficult as you may think. Here at eCard Shack, you can create your own eCard entirely from scratch in just four simple steps. These include:

  1. Choose the design: Preview, then select a high-quality design with animation for the front and inside pages of your business ecard. You’ll be able to choose from our extensive portfolio.
  2. Add your message: Customise your eCards for business however you want. For example, you’ll be able to add your logo, pick your font and colour, insert live web links, and much more. You can pick from some suggested messages or enter your own for a fully personalise eCard.
  3. Add your music: We have a great selection of seasonal music tracks for you to choose from. From carols and classic Christmas tunes to contemporary and upbeat, we guarantee that you’ll find the perfect track to go with your eCard. Alternatively, you can also have no music if you prefer.
  4. Send your eCard: Share your design with colleagues. Pay online and then simply copy your eCards into an email to send out.

If you would like more information on how to create an eCard, drop us an email at support@ecardshack.com or reach us here.

To add your signatures to your eCard, scan and email your signatures to us at support@ecardshack.com along with the relevant eCard ID. You can find your ID by clicking on ‘Your Account’ and then ‘Your eCards’. We’ll then size, position and add the signatures to your eCard appropriately.

Adding multiple signatures to your ecard does carry a small fee that is added to your final bill once you’re happy with the product. Please ensure signatures are written and provided in strong pen on a clear (usually white) background. We generally recommend a maximum of eight signatures per eCard, but please contact us if you require more than this.

If you have already purchased your ecard, and you subsequently want to add signatures please contact our team and we’ll help you get them added.

eCards work just like a regular card, but the completion and sending process is done online. Your eCard can be edited right up to the date of sending and you will also be sent a test eCard to make sure you’re happy with how it looks.

You can send an eCard by email, in Messenger, WhatsApp, and/or on your own email platform to all devices. All of our eCards are optimised for mobile devices.

If you would like to know more about how our eCards work, please contact a member of our team here.

Our Create Your Own Christmas eCards are based on a professional image template that includes a range of animated effects so that you can bring the ecard to life.

Our Premium eCards, however, are entirely animation-focused. Each eCard is completely unique and edited by one of our dedicated designers with your own personal messaging, imagery – and of course, company branding.

With our Premium eCard, you will also have unlimited contacts you can send your eCard out to at no additional cost. Plus, you can also send a video file that you (or your recipient) can post on social media!

If you would like more information on what makes our premium eCards different, a member of our team would be happy to discuss this with you. Please feel free to reach out to us here.

Yes, all of our eCard designs will open and play on whatever device your recipient uses to open your email. PC, smartphone or tablet, our eCards are compatible with each of them.

No, you don’t have to pay for your eCard before saving it. You can create and save eCards in your eCard Shack account completely free of charge until you’re ready to send. Don’t forget that if you need any support with your design, we’re here to help!

We do not offer this service, we recommend sending your eCards yourself- it is an easy, safe and quick process using your own favoured systems or apps. Rather than rely on a third party, send straight from the most trusted source – your own email!

For information about sending eCards try this page here.

If you would prefer to speak to someone about this, please don’t hesitate to contact us here.

Yes, if you prefer to use your own email platform (Mailchimp, Brevo, Constant Contact etc) to send the emails, this should work just as seamlessly as sending the email yourself.

Once you have designed and saved your eCard on eCard Shack, the following instructions will help you get the images and links you need to add into your email marketing platform.

We have three different methods for achieving this, feel free to choose that one that suits you best:

1. Copy and Paste your eCard

  • Go to the ‘Your eCards’ page in your account
  • Click the ‘How to Send’ button next to your chosen ecard
  • Click the “Copy eCard” button to copy the image and link to your ecard
  • You can now paste this directly into a new email that you have created in your email marketing platform

2. Download your eCard Graphic

  • Go to the ‘Your eCards’ page in your account
  • Click the ‘How to Send’ button next to your chosen ecard
  • Click the “Download as Graphic” button which will download the image to your device
  • You can then upload this to your email marketing platform
  • To get the link to your eCard, click the “Copy link to eCard” button
  • Finally add the image and link to a new email

3. Import/Copy ecard HTML

If your email marketing platform supports the ability to import/paste HTML you can now download this as follows:

  • Go to the ‘Your eCards’ page in your account
  • Click the ‘How to Send’ button next to your chosen ecard
  • Click the “Download template” button which will download a simple HTML file to your device
  • You can now either import this into your chosen email platform or you can just copy the HTML from the file and paste it straight into the HTML editor of a new email.

Note: Don’t forget to add some personalised greeting text to your email.

Email Marketing Platform Specific Help

 

Contact our team if you need any help with the above instructions – Contact Us.

 

Yes, absolutely. Our eCards work on mobile, and all of them can be sent via WhatsApp. Once your eCard is ready to send, you will be able to just send the link to your eCard on to your contacts. You can get the link to your eCard from the Your eCards section of your website account.

For WhatsApp, you’ll need to be sure to have them as contacts, or there is a risk they may not receive your eCard.

If you would like more information or require any assistance on how to send an eCard via WhatsApp, please contact us here.

Yes. At eCard Shack, all of our ecards are optimised for mobile devices and other messaging services – including text messaging.

All you need to do is send the link (you can get this from Your Account ) to your eCard to your chosen recipients.

If you have any questions on how to send an eCard via text message, please contact us at support@ecardshack.com or reach us here.

Yes, you can absolutely send your eCard through Slack. All of our eCards are fully optimised and easy to send on mobile devices and/or messaging apps. Simply send the link to your eCard, (which we’ll provide to you) to your recipients.

If you would like more information on how to send an eCard via Slack, please get in touch with a member of our team here.

Yes! All of our eCards work perfectly with Messenger, along with all other mobile messaging services. Once your eCard is ready to send, you can just copy the link to your eCard from Your Account, which you then send your contacts. It’s as easy as that.

If you have any questions or require additional information on how to send an eCard via Messenger, please reach out to a member of our friendly team here.

Yes, once you’ve purchased your eCard it will still be available for editing in Your Account > Your eCards.

Yes, you can add your logo or a small picture to our standard ecards using the eCard builder. However if you want to use a larger image or photo then this would be a bespoke, custom project, so you would need to contact us to discuss your requirements. We would then provide a quote for producing your eCard.

Yes, you can add your own logo to your eCard. You can do this in step two of the customization process.

If you need further help with resizing or positioning your logo, you can contact us for support via live chat or via email at: support@ecardshack.com.

Yes, our eCards are safe. You are not downloading anything and the entire process is web-based on a secure platform. You also do not have to share any data with us.

 

Yes. Save the planet one small step at a time!

Going paperless wherever possible is very important, as it directly helps to prevent deforestation. So, by opting for an eCard – you’re safeguarding our planet’s trees! Go paperless in any way possible, starting with our fantastic eCard service.

If you have any questions or would like to speak to a member of our team, please don’t hesitate to reach out to us here.

Yes, you can edit your eCards once you’ve saved them. Simply create an eCard, save it and then access them in ‘Your Account’ > ‘Your eCards’.

Yes! Our eCards are perfect for TikTok. Stand out with eye-catching, animated eCards that bring your message to life. Both our Premium and Bespoke eCards are designed for easy sharing and come in full HD landscape video, ideal for a high-quality TikTok experience.

Why choose our eCards for TikTok?

  • Optimized for TikTok: We offer both landscape and portrait orientations to ensure your eCard looks amazing and fits perfectly within TikTok’s feed.
  • Maximum impact: Capture attention with vibrant animations and sound.
  • Easy sharing: Share your eCard directly to TikTok in seconds.
  • Customization: Choose from a range of pre-designed Premium eCards (landscape) or create a truly unique Bespoke eCard tailored to your needs (with portrait orientation available).

Want to create viral TikTok eCards?

Our Bespoke eCards offer complete creative control. You can:

  • Personalize your message: Add text, logos, branding, and calls to action.
  • Include trending audio: Choose a popular song or sound effect.
  • Optimize for mobile: Ensure your eCard looks perfect on any screen.

Ready to create a TikTok eCard that gets noticed? Contact us today to discuss your vision!

Absolutely! Elevate your Snapchat game with our stunning eCards. Forget static images – make a lasting impression with dynamic, eye-catching visuals. Our Premium and Bespoke eCards are designed for easy sharing and maximum impact on Snapchat, bringing your messages to life with animation and sound.

Why choose our eCards for Snapchat?

  • Optimized for Snapchat: Our Bespoke eCards can be created in both landscape and portrait orientations to ensure your eCard looks its best and aligns perfectly with Snapchat’s vertical layout.
  • Maximum impact: Capture attention with animated visuals and sound.
  • Easy sharing: Share your eCard directly to Snapchat with just a few clicks.
  • Customization: Choose from a range of pre-designed Premium eCards (landscape only) or create a completely unique Bespoke eCard tailored to your needs (with portrait orientation available).

Want to maximize your impact on Snapchat?

Our Bespoke eCards offer complete creative control. You can:

  • Personalize your message: Add text, logos, and branding.
  • Include music: Choose a soundtrack that fits your message.
  • Optimize for mobile: Ensure your eCard looks perfect on any screen.

Ready to create a Snapchat eCard that truly stands out? Contact us today to discuss your vision!

Our Premium Christmas eCards are based on a range of fantastic templates that include animated effects so that our design team can bring the eCard to life.

Our Bespoke eCards, however, are entirely focused on your ideas and is completely unique! Each eCard is edited by one of our dedicated designers with your own personal messaging, imagery – and of course, company branding. Your vision can be brought to life!

Our Premium and Bespoke eCards, come with unlimited contacts you can send your eCard out to at no additional cost. Plus, you can also send a video file that you (or your recipient) can post on social media or host on your website!

If you would like more information on what makes our bespoke eCards different, a member of our team would be happy to discuss this with you. Please feel free to reach out to us here

The price of the eCard depends upon what your vision of the design should be. We would give you a quote depending on the complexity of the eCard as each design is unique to you. We can create a simple animated ecard video or something more complex, all to your specifications! Our design team is waiting for your ideas.

Reach out to us here.

Absolutely! Our eCards are perfect for Instagram Reels. Stand out with eye-catching, animated eCards that bring your message to life. Both our Premium and Bespoke eCards are designed for easy sharing and come in full HD, ideal for a high-quality Reels experience.

Why choose our eCards for Reels?

  • Optimized for Reels: We offer both landscape and portrait orientations to ensure your eCard looks amazing and fits perfectly within Instagram’s feed.
  • Maximum impact: Capture attention with vibrant animations and sound.
  • Easy sharing: Share your eCard directly to Reels in seconds.
  • Customization: Choose from a range of pre-designed Premium eCards (landscape) or create a truly unique Bespoke eCard tailored to your needs (with portrait orientation available).

Want to create engaging Reels?

Our Bespoke eCards offer complete creative control. You can:

  • Personalize your message: Add text, logos, branding, and calls to action.
  • Include trending audio: Choose a popular song or sound effect.
  • Optimize for mobile: Ensure your eCard looks perfect on any screen.

Ready to create an Instagram Reel that gets noticed? Contact us today to discuss your vision!

We understand that encountering problems with online payments can be frustrating. If you’re having trouble making a payment on our website, please try the following troubleshooting steps:

1. Check Your Card Details:

  • Accuracy: Double-check that you’ve entered the correct card number, expiry date, and CVV code.
  • Card type: Ensure your card is accepted (Visa, Mastercard, American Express, etc.).
  • Funds: Confirm that you have sufficient funds available in your account.

2. Verify Your Billing Address:

  • Match: Make sure your billing address matches the address associated with your card.
  • Accuracy: Double-check for any typos or errors in your address.

3. Try a Different Browser or Device:

  • Compatibility: Sometimes, certain browsers or devices may have compatibility issues with our payment gateway. Try using a different browser (Chrome, Firefox, Safari) or device (computer, mobile phone).

4. Clear Your Browser Cache and Cookies:

  • Interference: Cached data can sometimes interfere with online transactions. Clear your browser’s cache and cookies and try again.

5. Contact Your Bank:

  • Restrictions: Your bank may have placed restrictions on your card or online transactions. Contact your bank to verify that your card is active and authorized for online payments.

6. Contact Our Support Team:

  • Assistance: If you’ve tried the above steps and are still experiencing issues, please don’t hesitate to contact our support team. We’re here to help!

We appreciate your patience and understanding.